Hebrew College Change Request Form Change TitleCreate a short descriptive label for the change request. Example: "Upgrading to Quickbooks 2018"Date final changes to be completed* Change Requester's Name*Change Requester's Email* Change Authority*Who is authorizing this changeAuthorizing person's email address* Has authorization for this change been given?NoYesAre there others that need to stay in the loop?YesNoIf you have other stake holders that need to be notified of the change click yes and provide their names and addresses. Stake Holder 1List anyone else who may need to stay informed of the change. Stakeholder 1 Email Stakeholder 2List anyone else who may need to stay informed of the change. Stakeholder 2 Email Change Request DetailsChange Category-- Select a Change Category --Backup SystemsDatabaseEmailFirewallHardwareNetworkProceduresScheduled OutageSecurity or EnvironmentServer or WorkstationSoftware Installs or changeBackup Systems Change Type-- Select a Change Sub Category –BackupExec Change or UpdateRapid Recovery Change or updateCloud Backup Change or updateBackup Process changesNew technologyLaptop or workstation backupsDatabase Change Type-- Select a Change Sub Category –Database maintenanceDatabase ReplacementDatabase RestoreDatabase upgradeHardware Failure to SQL serverNew DatabaseRefresh Test SystemSQL Server PatchesSQL Server ReconfigurationSQL Server UpgradeOther software update or install (requires testing)Email System Change Type-- Select a Change Sub Category –Blacklist or Whitelist additionsEmail routing changeExchange Patches or security updates/configurationExchange Repair or reconfigurationExchange UpgradeExchange Version ReplacementMail client upgrade (Outlook)Mail Routing ChangesName server change or routing configurations/issuesSPAM filter configurationFirewall Change TypeApplication rule updateFirewall appliance relatedFirewall firmware updateFirewall replacementFirewall report configurationFirewall Rule add or changeFirewall white list or BlacklistSSL VPN change or configuration updateHardware Change Type-- Select a Change Sub Category –Backplane hardware repair/replaceEmergency Diagnosis – System Unresponsive (TBD)Firmware UpdatesHard drive replacement or upgradeHardware MoveMemory Replacement or upgradeNetwork card failure or reconfigurationPower SupplyNetwork Change Type-- Select a Change Sub Category –CAT 5/6 Cable installation or replacementCircuit Upgrade (Comcast)Circuit Outage or Repair (Comcast)Circuit Replacement (Comcast/Other)Modem IssuesSwitch Update (Firmware)Switch ReconfigurationSwitch ReplacementRuckus Updates or FirmwareWireless Controller or AP ReplacementWireless Controller or AP Rule ChangeWireless Controller or AP RepairWiring or Switch related Failure or UpgradeVLAN adds, changes or deletesProcess or Procedure Change Type-- Select a Change Sub Category –WISP or related process/ procedure updatesISP or related process/ procedure updatesPersonnel Process change/updateOther Process or ProcedureSecurity/Environment Change Type-- Select a Change Sub Category –Ccure upgrade of configuration changeClearance changes (Times, Doors or groups)Hardware issuesServer room environmentServer room lock or accessUnlocks or Lock requestServers or Workstations Change Type-- Select a Change Sub Category –Active Directory updates or changesDHCP ChangesDNS ChangesDRAC replacement or reconfigurationEmergency RebootGPO changes or implementationNew or Retiring VMOS upgrade (10 – 15 People)OS upgrade (All)Server Patches or security updates/configurationServer RepairServer ReplacementServer UpgradeVMware configuration changesVMware MaintenanceVMware patchesVMware upgradeWindows PatchingSoftware Change Type-- Select a Change Sub Category –3rd Party Software (Authorization and testing needed)3rd Party software install (vendor or Gov requirement)All User UpgradeAll Users InstallServer Software InstallSmall Roll Out (15 or less users)Software minor updateSoftware patchesSoftware Version UpgradeTesting New SoftwareBrief Description of the changeReason for the changeInclude the intended outcome in the explanationChange ImpactSystems Impacted Affecting all desktops and offices. All Desktops All Laptops Building Access Copiers and printers access DHCP services Email Hebrewcollege.edu website Internal internet access Internal wireless Jenzabar Library computers, scanners and/or copiers Local desktops (Not available) Mapped drives MYHC and the Intranet One or Two PCs owa.hebrewcollege.edu Phone and/or Voice Power to the building Printing Rapid Recovery backups Room Booking System SSL VPN and remote access Other Other Systems Affected:Will there be significant down time?YesNoHow long do you expect the outage to last?Select a Change impact--Choose an Impact --MajorMinorEmergencyFast TrackMajor change: has a large impact on more than 20 users, even if simple to implement. Change to any production system(s) that have a major impact or extensive outage to the customer’s ability to conduct their business. Changes to systems used college-wide and by the highest levels in the College that will result in interruption of service will be treated as major changes with additional communication requirements as defined in this policy. These systems include Email and webmail, database upgrades, firewall, telephones, and the College’s Internet and Intranet portals. Upgrade database, email or data servers. JICS Student Portal upgrades that affect multiple users/user groups. Firewall and Network Outages/Changes Minor change: routine patches, low impact changes. Change to any production system(s) that have minor to no impact, or outage to the customer’s ability to conduct their business. Apply a security patch to our Windows server operating systems. A staff/faculty/student not being able to see her/his portal page due to specific access issues. Software Installs Emergency change: changes made to address an issue that is impacting service levels because not doing so significantly increases risk or because the usual timeframe is too long. Change submitted in response to a problem or outage of a system. These are unplanned in nature and are submitted in response to emergencies that cause a change to happen immediately or in a shortened time frame. Take a segment of the network offline so that infected computers cannot spread the infection. A patch to address a critical security vulnerability. Fast track change: a change that has a low probability, low impact to the stability of production systems, does not need extensive communication, and has potential benefits from implementing the change sooner than later. Apply a patch to fix a slowness issue on the wireless controller. Firewall rule change: a change to firewall rules to block a threat or open a hole for an application. A new vulnerability has just been released and we want to create a rule to block it as soon as possible. PreparationResource requirementsPersonnel, hardware, software, consulting, stakeholderDo you have a test plan?YesYes (I have an attachment to upload)Partial PlanNoUpload PlanWhat is your roll back plan?In the event the production roll out doesn't go as planned, how will you back out your changes? Other NotesPLease list any other details that would be helpful and is not included above.